Customer Service Skills

Designed as a 2-3 days programme.

This course is targeted at those members of organisations who have responsibility to provide service directly to external customers

This course will explain the relationship between company’s profitability and the level of service offered by the company. It will help participants analyse reasons for losing customers and the impact of dissatisfied customers. Participants will also learn how to handle customers’ complaints and dissatisfactions professionally, and outline strategies to win and keep them.

Our clientele includes organisations from the retailing and medical services industries.